This Is It! Southern Kitchen & Bar-B-Q (“This Is It!”, “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our restaurants, websites, mobile applications, loyalty programs, or other services. By engaging with our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and store the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Details provided during online ordering, reservations, or loyalty program enrollment.
• Payment Information: Information related to in-store or online purchases, such as billing details.
• Location Data: When using our mobile app or online services, we may collect your location to improve your experience and provide relevant offers.
• Usage Data: Information such as IP addresses, browser types, device details, and interactions with our website or app.
• In-store Transactions: Data related to your purchases, preferences, and rewards points accumulation.
  
  

2. How We Use Your Information

We use your information for the following purposes:

• To process purchases, reservations, and loyalty program transactions.
• To send marketing communications, promotions, and special offers (approximately 1–2 emails or texts per month).
• To personalize your dining experience and recommend menu items.
• To improve our services, digital platforms, and customer satisfaction.
• To comply with applicable laws and regulations.
  
  

3. Sharing Your Information

We may share your information with:

• Service Providers: Vendors that assist with payment processing, marketing, or loyalty program management.
• Legal Compliance: Authorities or third parties, if required to comply with legal obligations.
• Aggregated Data: Non-identifiable information may be shared for business or research purposes.

We do not sell or rent your personal information to third parties.

4. Location Data

If you use our mobile app or website features, we may collect location data to provide services such as:

• Finding nearby restaurant locations.
• Sending location-based promotions and offers.

You can manage your consent for location services in your device settings.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience. These may include:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, account login).
• Performance Cookies: To analyze website traffic and customer behavior.
• Marketing Cookies: To provide targeted ads and promotions.

We may also use third-party tools, such as Google Analytics. You can manage cookie preferences through your browser settings.

6. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once this period ends, we securely delete or anonymize your data.

7. Your Rights

You have the right to:

• Access or update your personal information.
• Request the deletion of your data.
• Opt out of marketing communications by clicking the unsubscribe link in our emails or replying STOP to SMS messages.

To make any of these requests, please contact us at thisisit@thisisitbbq.com.

8. Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

9. SMS Marketing

Subscribers can opt-in for SMS messages from This Is It! Southern Kitchen & Bar-B-Q as a part of the loyalty registration process at our enrollment page. By doing so, you agree to receive automated promotional and personalized marketing text messages from This Is It! Southern Kitchen & Bar-B-Q to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc. Messages for this program will be sent from (678) 968 2807 and begin with This Is It! Southern Kitchen & Bar-B-Q. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply. Mobile opt-in data will not be shared.

To opt-out of the text messaging program, text the keyword STOP to 678.968.2807 to cancel. After texting STOP to 678.968.2807 you will receive one additional message confirming that your request has been processed. For more information, text the keyword HELP to 678.968.2807 for customer care information. You can also contact us at https://thisisitbbq.com/contact/# for additional assistance.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
This Is It! Southern Kitchen & Bar-B-Q
105 McIntosh Crossing
Fayetteville, GA 30214
Email: thisisit@thisisitbbq.com
Phone: 678.817.7757